Change your customer experience with 212 service simple truths. Read 212 the extra degree by mac anderson available from rakuten kobo. Get into the success mindset with 212 the extra degree. In case you are not familiar with the 212 concept, here it is in a nutshell. This by miniposter features 6 the extra degree logos in pop art style. For example, to heat water from 25 c to steam at 250 c at 1 atm requires 2869 kjkg. Steam is the name given to water when it is in a gas form. This same amount of heat is released when a pound of steam is condensed back into a pound of water. The extra degree of bullshit or excellence is asymptotic 30 dec 2008 updated 7 dec. Included are discussion points and questions that will help guide your team through this book. The one extra degree, that one small step, makes the difference. Ppt 212 the extra degree powerpoint presentation free. At a time when stressors are at an alltime high, this book serves as a gentle reminder that our demeanor, disposition, and overall presence has a huge impact on the results we get in our work and lives. At 211 degrees, water is hot, but at 212 degrees, water boils.
Customer loyalty begins at 212 degrees business 2 community. Get everyone or just yourself excited about giving a little more attention and effort to their work and each other. Marine steam engineering basics for touring the steam ships berkeley and medea of the. The whole gist of the book is that at 211 degrees, water is very hot, but at 212 degrees that hot water turns into a boil. Steam simple english wikipedia, the free encyclopedia. Definitions of terms used saturated steam is pure steam. But at 212, water turns to steam, and steam can power a locomotive. So, the question for all of us is where could you turn things up in your life to create one extra degree that will make a major difference. The average margin of victory for the last 25 years in all major. Ideal for both employee and personal motivation, this powerful book illustrates this concept with engaging examples, quotes and stories. Try using 212 the extra degree as part of your next training event, team meeting or book club. At 211 degrees water is hot at 212 degrees water boils.
Its all about going that extra degree in everything you do in life. The extra degree is a captivating 1hour read written by expert authors, mac anderson and sam parker, who. The extra degree captures the essence of excellence in an unforgettable way. Approximate time and temperature relationship to severe burns in children and the elderly. This heat quantity is different for every pressuretemperature combination, as shown in the steam table. Mac anderson shows you how to achieve customer service success with 212 service. Our free discussion guide is the perfect companion to the book, and will help you get the most out of your event.
Temperature a degree of hot or cold mesured on a definite scale. Learn all about the 212 message and what it can do for you. Approximate time and temperature relationship to severe. A free powerpoint ppt presentation displayed as a flash slide show on. Listen to 212 the extra degree audiobook by sam parker, mac anderson. I hear its very big in the corporate world as well. This may not seem like a big difference but the difference between just hot water and steam is significant. Steam tables what they arehow to use them the heat quantities and temperature pressure relationships referred to in this handbook are taken from the properties of saturated steam table. The whole gist of the book is that at 211 degrees, water is very hot, but at 212 degrees that. At 212 degrees, it boils one degree can make all the difference. That one extra degree makes the difference and can separate the good from the great. Its profound principle about going the extra degree.
A steam powered locomotive with the water in the boiler at 211 degrees. Written by sam parker and published by, this powerful. The original 212 message that is inspiring millions. Steam reaches temperatures of 212 degrees fahrenheit and higher. But, in case you havent heard it, here it is as explained by the guy who wrote the book and is now making a bundle on merchandising. Degrees fahrenheit volume, cubic feet per pound 1 102 335 2 126 174 5 162 73 10 193 38 15 2 26. Discover ways to use the extra degree as motivation for your team.
For the first time ever, steam 42 is available as a pdf ebook download. Buy it, read it, and remember one degree does make all the difference in the world. Superheated water is liquid water under pressure at temperatures between the usual boiling point, 100 c 212 f and the critical temperature. Williams is a certified master gardener, has more than a decade of experience as an environmental scientist, and holds a bachelor of science degree. This inspirational book 212 degrees, the extra degree describes how that one degree makes all the difference as does that one extra degree of effort in business and in life. Enough energy must be added to raise the temperature of the water to the boiling point. The one extra degree, that one small step, makes the.
Listen to 212 the extra degree by sam parker, mac anderson at. Not until the comments did i get a better understanding of the 212 concept. This simple analogy reflects the ultimate definition of excellence. One extra degree of effort amounts to exponential results. And, the one extra degree of effort in business and in lifeseparates the good from the great. This small, simple book is a must have for everyone. I found this one at the thrift shop for a quarter or two, so i picked it up. But this book is written specifically for businesses and is all about creating a service culture. Its profound principle about going the extra degree easily applies to the professional and personal parts of our lives.
A steam engine is a heat engine that performs mechanical work using steam. Its purpose is to inspire the extra level of effort that produces exponential results. One of the things that made me happiest is that all staff members have recommended this book. Its the one extra degree of effort that can separate the good from the great. Isbn 9780963457028 library of congress catalog number. The extra degree is an inspirational book by samuel l. This goes for not only individual lives, but for businesses as well. Its purpose is to inspire the extra level of effort.
841 855 245 330 1183 1064 1483 986 1080 311 1481 91 697 944 407 308 580 653 1305 942 567 655 606 605 930 1315 326 196 448 678